Visitor
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1 Message
Router getting hot
My router is very hot to touch. Just got new one and tv is losing connection all the time. Any suggestions?
Plus cable cords are very old. Can Comcast/ Xfinity replace from outside?
Visitor
•
1 Message
My router is very hot to touch. Just got new one and tv is losing connection all the time. Any suggestions?
Plus cable cords are very old. Can Comcast/ Xfinity replace from outside?
XfinityAngie
Official Employee
•
1.9K Messages
2 years ago
@719, Thank you for reaching out with your question about your modem. It sounds like it might be a good idea to swap out that modem if it is getting too hot. If you would like us to take a closer look at your service, we can run through some troubleshooting with you. Please send us a DM with your name and full address by doing the following:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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