Frequent Visitor
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14 Messages
router data usage
I am having problems with the router-modem data usage suddenly going way up in March. I received a notice that we were over the limit and it is still happening. I suspect something is wrong with the router-modem itself which was replaced a year ago by Xfinity techician.
Accepted Solution
XfinityChelseaB
Official Employee
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2.2K Messages
10 hours ago
Hello @MarmotObserver, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to bring up your account to see your data usage and to get to the bottom of your concern. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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