Visitor

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7 Messages

Tuesday, September 2nd, 2025

Router Blocking Wifi to PS5

Hello!

Since friday the ps5 has not been able to connect to the wifi even though on the app it says it is and has a connection. It is saying the service providor or router is preventing it from conecting to the internet. I've tried forgeting it on the app, the device itself, changing the wifi settings,and restarting the router and it keeps saying its on the routers end. Is there a way this can be fixed and the router can unblock it. This has not been an issue for the 3 years its been conected and the ps5 didnt have an update so im thinking it has to be on the routers end.

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Official Employee

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2.8K Messages

2 months ago

 

user_71ya51, Hi there! Thanks for taking the time out of your day to reach out. As a PS5 owner myself, I can undersand the importance of having your connection working correctly. You've knocked on the right door in virtual land. Our team of experts is dedicated to resolving connection issues such as this over social media. We can help. Would you mind confirming if you are using a router as a seperate device in addition to the modem? Have you also tried connecting hardwired directly to the modem via an ethernet cord to see if you expereince the same issue?

 

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