New Poster
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1 Message
Router Blocked personal domain
Your router has blocked my personal domain and web site because your router thinks that it is malicious. I have tried to use your support system. I continue to get a broken popup that only shows a blank page.
I called your customer support but they could not help me. I did not receive the phone call they said would happen and there has been no communication to help.
How do you white list a website through the router?
Steps I have taken.
1. I have reset my router.
2. I have reset my device.
3. I have reset my router.
4. I have reset my device.
Results: I can navigate to the domain 1 time. Then I am blocked again.
Please help! Please have someone contact me that can actually do their job correctly and help me unblock my own site.
EG
Expert
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111.4K Messages
5 years ago
As a work-around for now, disable the Advanced Security feature, it's buggy;
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
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