user_36gksc Thanks for posting on our Community Forums. I'm sorry to hear about the router not working. We'd like to help troubleshoot. Have you tried rebooting the device manually or through the Xfinity App? Did you check the coaxial connection on both ends (wall plate and modem)? We want to make sure it's properly connected and tight. Let us know if that is the case.
XfinityDilary
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