Router Band Steering (EV charger keeps dropping wifi even though I have Pod next to it)

Hi there,

I'm trying to troubleshoot why my Juicebox EV charger keeps dropping wifi.  When I first got it, it worked flawless for 2 months, then I started dropping connectivity daily.  I then bought a Xfinity wifi pod and plugged it 6 inches away from the EV charger, and that still hasn't fixed it.

This is from Juicebox support....

Your RSSI signal strength is excellent at -37 ,-41
 
I see a pattern of online/offline that looks like your router is band steering. This is a feature of many routers that encourages dual-band capable wireless clients to connect to the faster 5 GHz WiFi, and leave the 2.4 GHz WiFi less-crowded for those clients who support 2.4 GHz only; therefore to improve WiFi performance for all the clients.

It can be problematic if coverage on 5 GHz is significantly weaker and has coverage holes, as compared to coverage for 2.4 GHz and because the JuiceBox only operates on the 2.4 GHz network band.

If the 2.4 GHz and 5 GHz bands share the same Network Name (SSID), it is recommended to disable Band Steering to reduce the confusion on the WiFi client or create a 2.4 GHz only guest network and connect the JuiceBox to that network.

I suggest you check the manual for that router and find the setting that allows you to turn off the band steering or set the JuiceBox with the highest priority.

Any tips on how to do this? This is a little over my head.

Thank you