U

Visitor

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2 Messages

Friday, May 12th, 2023 2:57 AM

Closed

ROUTER AND PASSWORD CHANGE - CANT CONNECT TO WIFI

Changed my router and password and now devices cannot connect using wifi. Ethernet works just great 1+ gig speed. I've rebooted router and devices countless times but error message is incorrect password (double checked Im using correct pword) . Cant get a person to speak to at Xfinity and AI assistance is aweful....taking too long or asking inane questions. Similar posts have been on this Forum but the solution has not been revealed. Does anyone know the answer?

Expert

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108.1K Messages

2 years ago

Visitor

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2 Messages

@EG​ None of those work/apply. Seems to be a device issue because my roku shows its connected to the old router name andd the old password connected it to the wifi, which defeats the purpose of changing the router name and password.

New Problem Solver

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617 Messages

Thanks for letting us know about these issues @user_8e388d

 

We would be happy to check the network info from this end and see what we can do to help. Please send me a Direct Message so that I can gather some account details. 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the “chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

I no longer work for Comcast.

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