Visitor

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3 Messages

Monday, February 9th, 2026 4:46 AM

Router Admin Tool is disabled

I tried to enable the Router Admin tool from the Xfinity app but I don't see options listed on step 2.

Allow Admin Tool access (toggle ON)

If you need to access the Admin Tool, use the following instructions to enable access.

  1. Visit the WiFi tab in the Xfinity app.
  2. Select View WiFi equipment and open Advanced settings.
  3. Select Admin Tool online access.
  4. Slide the toggle button to Allow Admin Tool access.
  5. Select Save.
  6. Visit http://10.0.0.1 while connected to your WiFi at home. 
    • Username: admin
    • Password: Check the sticker on the bottom of your Xfinity WiFi Gateway.
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Visitor

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3 Messages

3 months ago

This it option i see on the app

Expert

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117.6K Messages

2 months ago

This is a known issue that their engineering dept. is working on.

Visitor

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3 Messages

It's been more than 2 months since the post. Any update from the engineering team?

Official Employee

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624 Messages

Hey user_vrds6w, sorry to hear you're still having issues! Have you ensured that the Xfinity App is up-to-date, or tried uninstalling and reinstalling the app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

2 months ago

Can Comcast customer service activate Admin Tool access remotely? My phone do not work with new Comcast app.

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