New Poster
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6 Messages
Router 802.11 b is gone. Need for my Roku to connect!
This Roku has been connecting to our Xfinity for years! Suddenly it's not. I've tried all the fixes from the Roku end (reconnect, restart, factory reset). On Roku forums I'm told my router's configuration needs to be b/g/n. Using the Xfinity app, I found that our router (under 2.4 GHz) only has these options: 802.11g,n or 802.11n. Roku forums say an Xfinity update eliminated the "b" of the b/g/n. How can I get it back? Edited to add: my router is the tg3482g.
XfinityKrista
Official Employee
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1.4K Messages
2 months ago
Hello @crazymomof4, thank you for taking the time to reach out on social media. I understand your concern with the Roku, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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