Visitor
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2 Messages
Roku Express, Smart Lights, and other 2.4ghz Devices Not Connecting/Cannot Find WiFi
Yesterday (Sunday, October 15th) around 4:30PM EST, my Roku Express, Amazon Smart Lights, and a few other 2.4ghz band devices lost access to WiFi and have not been able to reconnect. In fact, the Roku Express can no longer find my SSID.
I've tried factory resetting the Roku, resetting the router via the Xfi App, and performing a hard reset on the gateway itself and I am still unable to connect. I can't adjust the gateway settings because they are being automatically controlled for an "optimal experience".
I need help to get my WiFi straightened out. My home runs off of smart devices like lights and security cameras and right now, we're quite literally in the dark.
XfinityBenjaminM
Official Employee
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2K Messages
2 years ago
@user_64f12e Hello! thank you for reaching out to us here on our Community Forum. We are sorry that you're having some issues connecting some of your devices to the 2.4 GHz channel on your modem. We'll be happy to look into this further. We also see the Direct Message you sent us, and we will be replying to you there. In the future, please wait until we have replied to your public post, and if needed, we will invite you to a DM conversation. Sending an unsolicited DM to an official employee is a violation of our forum's guidelines.
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EG
Expert
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110K Messages
2 years ago
@user_64f12e @XfinityBenjaminM
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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