Visitor
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3 Messages
Robot vacuum won’t connect to WiFi
I recently bought a Roomba j6 robot vacuum, but have been unsuccessful in connecting it to the WiFi (I’ve extensively troubleshoot this issue). The iRobot app says I’ve successfully set up the device, but the immediately unable to use it because it says it’s not connected to the network. The Roomba is 5 GHz compatible and uses WPA 2 network encryption (the same I use on the xfinity Gateway XB6 I use. The Xfinity app says that this device is connected and when I run the troubleshooter tool for the Roomba, it says that there are no issues.
I previously owned a Roborock vacuum which also had WiFi connection issues where it could only briefly connect to the WiFi. This is why I’m convinced this is a Xfinity Gateway issue.
** due to a website bug, I’ve had to type this out three times! Very frustrating. The tag section DOES NOT WORK**
EG
Expert
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108.3K Messages
1 month ago
This may or may not apply anymore as a lot of the features / functionality have / has now been disabled in the Comcast gateway devices. YMMV.
The two WiFi bands SSID's have been combined into one. Some devices don't know how to see / talk to combined SSID's.
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Associate the Roomba with the new 5.0 SSID (broadcast name) and password. Good luck !
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EG
Expert
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108.3K Messages
23 days ago
@user_3c2f34 @XfinityThomasB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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