U

Visitor

 • 

1 Message

Wednesday, August 3rd, 2022 10:21 PM

Closed

Ridiculously slow internet speed

Hi,

Having issues with internet speed. Something that the office IT guy said should take 5 seconds to download is taking hours and has not yet downloaded. How can I get a service technician out to my place to troubleshoot the issues?

Thanks

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

1K Messages

3 years ago

Hey there! I definitely agree that is a problem! It doesn't sound like a speed issue however if the download has not even started yet but I am happy to look into things for you! Can you please send a DM to XFINITY SUPPORT with your name and address?

Contributor

 • 

14 Messages

3 years ago

If you haven't run a speed test, you might want to do so.  Speedtest.net is a common one.

forum icon

New to the Community?

Start Here