U

Visitor

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1 Message

Wed, Aug 3, 2022 10:21 PM

Ridiculously slow internet speed

Hi,

Having issues with internet speed. Something that the office IT guy said should take 5 seconds to download is taking hours and has not yet downloaded. How can I get a service technician out to my place to troubleshoot the issues?

Thanks

Official Employee

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496 Messages

13 d ago

Hey there! I definitely agree that is a problem! It doesn't sound like a speed issue however if the download has not even started yet but I am happy to look into things for you! Can you please send a DM to XFINITY SUPPORT with your name and address?

Visitor

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11 Messages

13 d ago

If you haven't run a speed test, you might want to do so.  Speedtest.net is a common one.

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