Visitor

 • 

1 Message

Tuesday, November 11th, 2025 6:09 AM

Richmond zip 77406 Slow speeds 100-20mbps 2000mbps Plan.

 I’ve had 4 techs come onsite, 2 subcontractors and 2 senior Xfinity techs to troubleshoot my slowness (150-20mbps) and yet the problem hasn’t been resolved. I was told by the last senior Xfinity tech, they were doing some type of upgrade last week in my subdivision and he would have a new line ran but there was no change in speed. The modem was replaced prior to the last Xfinity tech but results are the same. My plan is 2000mbps and the speeds are normal in the mornings with occasional hiccups but at 5pm the speeds, drop to the 100-20mbps throughout the night. I have another scheduled appointment for this Wednesday hopefully something come

Oldest First
Selected Oldest First

Official Employee

 • 

2.6K Messages

20 days ago

 

user_xs1eqf Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the experience you're having and we'll do our best to help you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Expert

 • 

114.7K Messages

20 days ago

@user_xs1eqf wrote;

I have another scheduled appointment for this Wednesday hopefully something come

How did the tech visit turn out ?

forum icon

New to the Community?

Start Here