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user_48a46c
1st Topic

4 Messages

Monday, August 7th, 2023 3:39 PM

Closed

rewards

With my Xfinity residential account, I receive the message that I am ineligible for Xfinity Rewards when I try to sign up. Is there somewhere else to look to do this?

Question

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Updated 

3 years ago

70

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Oldest First
Selected Oldest First
EG

Expert

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118.2K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJoe

Official Employee

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1.3K Messages

3 years ago

We would be happy to look into this for you. Please send us a message. 

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name, the account holder's name (if different), and the service address alongside a detailed summary of your request/question. 

 

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user_48a46c

4 Messages

[EDIT: Personal Information Removed]

(edited)

3 years ago

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user_48a46c

4 Messages

@XfinityJoe​ 

did you see my reply?

3 years ago

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XfinityVictor

Official Employee

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2.2K Messages

I am sorry your reply did not post. Can you send it again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_48a46c

4 Messages

@XfinityVictor​ 

[EDIT: Personal Information Removed]

(edited)

3 years ago

0

XfinityVianney

Official Employee

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2.6K Messages

Hi, @user_48a46c. I wanted to give you a heads-up that you are still replying to us in public. I've gone ahead and edited you personal information for your protection since it's visit to everyone when you reply via comment.

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." This will direct your message to us in private for security purposes. Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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