reviews

This company is a nightmare. I canceled my service to move to another state, turned my router in, overpaid my last bill. I was assured last month that I would be refunded in 7 days. No refund, so I called today. The first idiot on the phone told me I owed an early disconnect fee. I explained I absolutely did not because I received a letter from xfinity saying my contract expired. This guy went in circles with me, then told me I needed to be transferred to sales/moving. He transferred me. Then the woman in sales said she doesn't handle this issue, it's billing. (This is exactly what I argued with the idiot before he transferred me, btw.) Another wait time of over 20 minutes, so I requested a callback. New guy insists the refund is on the way. I just checked, but the charge is still on my account.

Btw, save your chat transcripts because this company will gaslight tf out of you.

I JUST WANT TO BE DONE THIS AWFUL COMPANY