Frequent Visitor
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9 Messages
Reusing Arris xfinity modem...
A lady is moving out of our community and gave me her Arris xfinity modem. Is there any issue or special thing I need to do in order to reuse it?
Thanks in advance,
Howard
Frequent Visitor
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9 Messages
A lady is moving out of our community and gave me her Arris xfinity modem. Is there any issue or special thing I need to do in order to reuse it?
Thanks in advance,
Howard
Accepted Solution
Again
Expert
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31.8K Messages
4 years ago
@Howard_Woodard
If she was renting the modem you need to return it to your nearest store, so that it can be taken off her account. Otherwise, Comcast will charge her for the modem, and if she doesn't get that bill it will go to collections which will impact her credit.
If she owned the modem, she actually needs to call Comcast and have them remove it from her account and explain that she gave it to someone for their use.
Also, depending on the model it might not work with your account.
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Accepted Solution
EG
Expert
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111.3K Messages
4 years ago
I'm not certain that it has to be returned, but I am sure of the fact that you need to have a Comcast emloyee remove it from her account.
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Howard_Woodard
Frequent Visitor
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9 Messages
4 years ago
Thanks. I'll drop by the xfinity store today. Her account is closed - she's moving from here (Seattle) to San Diego.
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