Visitor
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2 Messages
Return label
I upgraded I was sent a new modem only to find out it wasn’t inventoried, after over an hour with troubleshooting. I just want UPS to pick it up as this was a huge hassle and I’ll stick with older modem
Visitor
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2 Messages
I upgraded I was sent a new modem only to find out it wasn’t inventoried, after over an hour with troubleshooting. I just want UPS to pick it up as this was a huge hassle and I’ll stick with older modem
XfinityDemetrise
Official Employee
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673 Messages
2 hours ago
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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EG
Expert
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123.1K Messages
1 hour ago
@user_kz421u
https://www.xfinity.com/support/articles/returning-your-equipment
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