7 Messages
Return Equipment oeast398
About a month ago I reached out about attempting to get Xfinity at my new address. My new address is not in the area of coverage so that meant I could not get xfinity. Upon figuring this out, Xfinity asked me if Inwanted to go ahead and cancel service. I said yes, however, due to the move it would be around a month before I could get my equipment back out of storage to return it. They said that would be fine, however, I now have $150 fee for not returning it.
I am just now unboxing all of my stuff after moving a considerable distance. I can return it but I can’t find the packing slip printout and I also want the $150 fee removed, it would’ve been cheaper to just keep my service active for a month if I had known Xfinity was going to do this. Please remove my fee and let me know how I can return my equipment.




user_OE398
7 Messages
1 day ago
Looking for a follow up…
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XfinityAdrienne
Official Employee
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2K Messages
11 hours ago
Hey there, @OEast398! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the equipment, and I would be more than happy to look into resolving the equipment. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.
I have received your DM and will continue with you there.
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