Retention department

user_pp2yx6, Hi there! Thanks for taking the time to reach out and for your paitence. I never enjoying seeing any of my bills increase so I can relate to the incovnenience that this can cause you. You've come to the right. We are a team of billing experts who are happy to assist. To get started, please send us a direct message with your name and address so I can ensure I pull up the correct account. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.