Resolved: Peloton Wi-Fi Connectivity Issue with Xfinity Gateway WPA3 Transition Mode

I recently upgraded my Xfinity gateway and subsequently experienced Wi-Fi connectivity problems with my Peloton.  The equipment involved was the XB10 Gateway and a Peloton Bike+ from 2023. 

After troubleshooting, I discovered that the issue was associated with the gateway's default WPA3 Personal Transition security setting.

Solution:

• Original setting: WPA3 Personal Transition

• Changed setting to: WPA3 Personal (WPA3 only)

• Result: Peloton Wi-Fi connectivity was restored and is now working normally.

Importantly, I did not need to downgrade the security setting to WPA2 Personal.

This suggests a potential compatibility issue between the Peloton and the Xfinity gateway when operating in WPA2/WPA3 transition mode.

I'm sharing this finding in the hope that it can help your technical support team and other customers experiencing similar issues.

I would appreciate it if this information could be forwarded to the appropriate technical support or engineering team.