Visitor
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5 Messages
[Resolved - Partially] Gigabit x2 - Only getting 1400Mbps download / 40Mbps upload
Recently upgraded (2 months ago) from Gigabit to Gigabit x2 and my download and upload speeds have not changed!
I'm using an Asus GT-AX6000 router, Motorola MB8611 modem and my entire LAN is hardwired 2.5Gbs.
Running speed tests directly on the GT-AX6000 and my PCs, I am getting 1400-1450Mbps download and 40-45Mbps upload.
This is NOT close to the 2000Mbps/200Mbps I'm paying for, I appreciate that it clearly states "speeds upto....." but I expect it to get somewhat close!!!
Anyone else running into the same situation ?
[Update]
After spending a fun hour texting with customer service/tech support, we finally managed to figure out part of the issue. It would appear that even though my account said I was upgraded to Gigabite x2 and I was most certainly paying for Gigabite x2, I was in fact on Gigabite extra.
I still do not have the 200Mbps upload, that still seems to be capped at 45Mbps.
XfinityPaula
Official Employee
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1.2K Messages
1 month ago
Good morning user_49c0d6! Thank you for reaching out on our Xfinity Forums for help with the speed issues you are seeing with the Xfinity internet gigabit connections. I understand that you already cleared up part of the issue with our support teams. I'm sorry that you had to put so much time and effort into figuring that portion out, but at least we have one issue down. I think I have the second part figured out as well. Based on the current list of eligible modems for out Next Generation upload speeds, the Motorola MB8611 is not listed as a compatible device at this time. Here is the Compatible list, the Next Generation eligible devices are listed at the top.
I believe this is why the upload speeds are not reaching 200 Mbps.
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