Visitor
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1 Message
Residential Address Listed As Business
I’m moving to a new house and was going to carry over my service, but was told that my new address is a business address. I’ve submitted a ticket to change it to residential, provided proof of residency, and still find that it keeps saying it’s a business address. I had one agent provide me with service and guarantee that it would switch over easily, but this was mot the case. Now I’m stuck with a service that I can’t transfer. Not sure if anyone here has had experience with this or has any tips.
EG
Expert
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112.9K Messages
25 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.8K Messages
25 days ago
@user_su4dxq Thanks for reaching out to our team for assistance with your address correction. We can help! Can you please direct message me your first and last name along with your full service address so that I can resolve this for you!
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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