ProudMarineDad's profile

New Poster

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2 Messages

Wed, Sep 23, 2020 7:00 PM

Reset modem now no sign on screen

I held in the reset button on the back of my Xfinity modem for 30 seconds like they say but after that it will not bring up the login screen at the 10.0.0.1 site.
I've tried rebooting the PC and the modem but still nothing.
Should I take it into the Comcast store and exchange it?
It worked fine before the factory reset. 🤷‍♂️

Responses

EG

Expert

 • 

86.6K Messages

8 m ago

You have to access it now via the Xfi app or via the online website.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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