ElliBleu's profile

New Poster

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10 Messages

Monday, April 7th, 2025

Closed

Reset Modem button from account page

There used to be a single button to click somewhere on my account pages to have a reset sent to my router. Where do I find this now?

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Expert

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113.1K Messages

5 months ago

It's in their Xfinity app. Just unplug it for 30 seconds. It's the same thing.

Official Employee

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438 Messages

5 months ago

Hello, Thank you for reaching out with your concern. We now provide the option to reboot your modem by using the Xfinity app. You can download it to any smartphone or tablet to troubleshoot your services. You can also unplug your modem for 30 seconds and plug it back in to reboot it. Thank you @EG for your response. 

Visitor

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1 Message

That doesn’t work. It literally just has a pop up on screen that tells you to go unplug it physically. We want the ability to reset it from the app back. We don’t pay you to take away features! 

Expert

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113.1K Messages

@user_spody1 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Expert

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113.1K Messages

5 months ago

Quite welcome @XfinityMarshante !

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