U

Visitor

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1 Message

Friday, June 27th, 2025 6:18 PM

Requires Xfinity Internet when using apps after restore

I am getting message "Requires Xfinity Internet" on all apps since service was restored. This has happened a few times in the past, and took time to resolve but it looks like this has been experienced by many people so hopefully you can fix this quickly. I have been on calls and chats for over 2 hours the last two days. Thank you!

Official Employee

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1.5K Messages

6 days ago

 

user_15y9fs Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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