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neocrao
1st Topic

2 Messages

Thursday, February 6th, 2025 7:33 AM

Requesting service to a location

Hello,

I am planning to move, and the house does not have Xfinity internet services. I do see that 1-2 houses down, they have the service.

I also had a chat with an agent, and they created a ticket for me to make the service available to my house, and assured that it will be available before I move in (mid March).

However, I never received any email confirmations or updates on the ticket.

Can I please get some updates on how its progressing?

Thank you

Question

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Updated 

2 months ago

28

1

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XfinityKassie

Official Employee

 • 

1.7K Messages

2 months ago

 

neocrao Good morning! Thank you for taking the time to reach out to our Xfinity Forums Team for assistance in getting the status of your ticket, and get services connected. I'd be delighted to look up your ticket, and provide you with the status of your ticket today. Can you please send a Direct Message with your name, the service address, and the ticket number? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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neocrao

2 Messages

@XfinityKassie​ Hello! I just sent a DM to Xfinity Support with my ticket confirmation number.

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2 months ago

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