Requesting One-Time Overage Credit - Multiple Support Refusals

I am writing to request assistance with a data overage charge on my recent bill. I have been a loyal Xfinity customer for 29 years and have a strong payment history.

I recently exceeded the 1.2TB data cap and was charged for over-usage. I have already utilized my "courtesy month" in the past, but this is an isolated incident. I have contacted customer support twice via phone/chat, and both times the representatives were unable or unwilling to offer a one-time courtesy credit despite my long-standing relationship with the company.

I am requesting that a representative with billing authority review my account and consider a manual, one-time credit for these charges. I would also like to discuss whether my current plan is still the best fit for my household needs to prevent this from happening again.

I look forward to a resolution. Thank you.