Requesting Member-Owned Router option

Hello Xfinity Support,

I currently have Xfinity 2 Gbps residential EPON fiber service with an XER10 gateway and a separate optical network unit (ONU).

I would like to switch to the Member-Owned Router option announced in July 2026 and connect my Ubiquiti UDM-SE directly to the ONU.

Please arrange for the EPON provisioning team to:

1. Change my account to the customer-owned router (COAM) configuration.

2. Remove the XER10 as my active gateway.

3. Push the appropriate ONU boot-file update to disable MACsec.

4. Enable my UDM-SE to receive a public IP address directly from the ONU.

5. Confirm that my existing 2 Gbps service and pricing will remain unchanged.

I am not requesting bridge mode or a second router behind the XER10.

Please confirm eligibility and the provisioning changes required. Thank you.