3 Messages
**Requesting Immediate Escalation – Ongoing Service Instability**
My Xfinity internet has **chronic intermittent outages** occurring **5–15 times per day**, lasting **1–15 minutes each**, for an extended period.
This is **not a WiFi, device, or reboot issue**.
Basic troubleshooting has already been completed multiple times and has **not resolved the problem**.
These outages are causing **documented business disruption and financial loss**, making the service **unfit for purpose**.
I am requesting:
* **Immediate escalation to Tier 2 / Tier 3 support**
* **Line signal and noise analysis**
* **Node / area infrastructure review**
* **Root cause identification and permanent fix**
* **Account credits for service failure**
Please **do not repeat Tier 1 troubleshooting**.
Please **confirm escalation, case number, and next steps**.
If this issue is not escalated and resolved, I will file formal complaints with the **FCC and state consumer protection agencies**.
**Account Holder**
Meik
XfinityAngie
Official Employee
•
2.3K Messages
3 hours ago
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