Requesting an update on service at my address

Apparently I have to post this publicly before I can get access to the option to direct message an Xfinity support employee, so here you go:

Please confirm in writing that my address:

<address omitted for privacy>

requires construction and/or a line extension in order for me to receive gigabit internet service.  In addition, include any and all related work-order numbers that may currently be in progress at this address. The status of my situation was relayed to me when a technician came to our home roughly a month ago to install service only to discover that a line had never been installed to our property.

Attempting to contact a representative over the phone has proved pointless in this matter since they never have access to the appropriate information and I have been told that directly messaging the forums is the only reliable way for me to get an appropriate response.

I will be using this information to file a claim with the FCC indicating that service has been erroneously stated as being available at my address.