Request to Waive $100 Technician Recovery Fee Due to Building Infrastructure Issue

I’d like to dispute a $100 Technician Recovery Fee from a recent technician visit. The technician determined that the issue was not caused by my Xfinity Gateway, customer-owned equipment, or in-home wiring. He explained that the issue appeared to be related to the building’s infrastructure/network configuration involving Xfinity and AT&T. Since the root cause was outside of my equipment and control, I’m requesting that the $100 Technician Recovery Fee be waived and credited back to my account.