Request timeout

Hi... Please i need help!

I am working at home!

My business used this server www.wm10.com.br

Foloow the tracert: 

C:\Users\marce>tracert wm10.com.br

Tracing route to wm10.com.br [187.109.76.246]
over a maximum of 30 hops:

1 2 ms <1 ms 1 ms 192.168.0.1
2 10 ms 8 ms 9 ms 96.120.36.173
3 9 ms 8 ms 8 ms 68.85.126.9
4 11 ms 10 ms 11 ms be-106-ar01.northdade.fl.pompano.comcast.net [69.139.182.105]
5 * * * Request timed out.
6 * * * Request timed out.
7 138 ms 140 ms 140 ms 200.186.191.166
8 * * * Request timed out.
9 140 ms 139 ms 158 ms 177.126.175.112
10 141 ms 149 ms 140 ms ae0-gw5.sp1.equinix.net [200.143.174.70]
11 140 ms 141 ms 142 ms border-alog.worldweb.com.br [200.219.242.155]
12 141 ms 143 ms 141 ms static.187.109.64.2.worldweb.com.br [187.109.64.2]
13 141 ms 142 ms 141 ms sistema10.com.br [187.109.76.246]