Request for EPON Member-Owned Router Provisioning – XER10 / ONU

I recently had Xfinity 1 Gig fiber installed at my home. My installation includes a separate fiber ONU connected via Ethernet to an XER10 gateway.

I have my own TP-Link Omada network and would like to use my existing gateway directly connected to the ONU, eliminating the need for the XER10.

I understand Xfinity introduced support for member-owned routers on eligible EPON fiber installations in July 2026, including WiFi Ready properties (official announcement below).

Please escalate this request to the appropriate EPON fiber provisioning team to:

1. Remove the XER10 as the active gateway and provision the ONU to support my customer-owned router directly.

2. Confirm that my TP-Link Omada gateway can receive a public IPv4 address directly from the ONU.

I have tried reaching out through chat support and basic phone support, and they have not been helpful in understanding what I am trying to do. I am not requesting assistance configuring Wi-Fi or troubleshooting my personal router. I am specifically requesting the supported EPON customer-owned router provisioning change.

I've seen similar requests for this, such as this one: https://forums.xfinity.com/conversations/customer-service/provisioning-ont-for-customerowned-router/6aa2f1486bd5372d476ac48b 

Xfinity's official announcement:

https://forums.xfinity.com/conversations/your-home-network/memberowned-router-options-for-xfinity-fiber-service-epon/6a6cb9c0b3ed1847a0acc1cf

Thank you!