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Request for EPON Customer-Owned Router Provisioning (ONU)
Hello Xfinity Support,
I have Xfinity 2 Gig EPON fiber service in a WiFi Ready apartment, with a separate ONU and an XB7-T gateway.
I would like to request the officially supported Customer-Owned and Managed (COAM) Router option
I have a Ubiquiti UniFi gateway and would like to connect it directly to the ONU via Ethernet.
Could you please:
- Confirm that my property is eligible for EPON customer-owned router provisioning.
- Remove the XB7-T as the active gateway and reprovision the ONU for my own router.
- Confirm that my UniFi gateway can obtain a public IPv4 address directly from the ONU.
- Confirm that my existing internet plan and promotional pricing will remain unchanged.
I am not requesting Bridge Mode or a cable modem replacement. I am requesting an EPON provisioning change.
Thank you in advance!!!


EG
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122.7K Messages
8 minutes ago
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