request for correct final balance

I have been an Xfinity customer for 20 years, and I recently cancelled my service on August 15 after my internet service was out for approximately a week. Because I work from home, I needed reliable service, and Xfinity was not able to provide that.

Ive spent a lot of time chatting both with the in store personnel and Xfinity chat members and still have no resolution. I should have a credit on my account for the service interruption, as well as the appropriate adjustment for cancelling service. I was advised to wait to make my payment until the account was corrected, but late fees have now been added even though the billing is still inaccurate.

The current balance of $223 is not correct. It needs to reflect adjustments and credits. Based on the cancellation and credits owed, I understand the amount due should be approximately $60. I am willing to pay the accurate balance promptly, but I cannot pay $223 when the account has not been properly adjusted, still, after weeks of seeking such. 

Please review my account, including the Xfinity Assistant chat history, where I was informed of the correct amount and the applicable adjustments. Please remove any inappropriate late fees, apply all credits owed for the service interruption and cancellation, and provide me with the corrected final balance.

I would appreciate having this resolved promptly so I can pay the accurate amount and close out the account.

Thank you.