venakteshchekur's profile

New Poster

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1 Message

Sun, Oct 18, 2020 8:00 PM

Request for a second IP address for my new modem SB8200

I bought a new modem to support a gig speed but now I noticed I can use only one port in the modem. i heard from other users , in order to activate 2nd port i need to request ISP to enable it .
can you please help me with this.

Responses

EG

Expert

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87.1K Messages

8 m ago

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

 

Official Employee

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2.5K Messages

8 m ago

Hello and good morning, venakteshchekur! We appreciate you posting here in the community for support! EG is right about us phasing this second IP feature out, but I would be glad to check if it's something that is still available to you. To start, please send me a PM with your first and last name. We will continue from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks!

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