@user_s1icfl Thanks for adding a comment to the forum. Having a good connection is vital. Follow the steps below to help diagnose the issue, and have a technician scheduled if it's not fixed remotely.
Open the Xfinity app and sign in using the Primary Manager or Member’s Xfinity ID and password.
Select WiFi and click Troubleshoot.
If you can't run the test, update to the latest version.
Schedule a technician if our system finds a problem it can't fix online.
EG
Expert
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121.5K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is / are the indicator light / lights on the modem lit steadily or are they blinking ?
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XfinityBenny
Official Employee
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1.8K Messages
5 hours ago
@user_s1icfl Thanks for adding a comment to the forum. Having a good connection is vital. Follow the steps below to help diagnose the issue, and have a technician scheduled if it's not fixed remotely.
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