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Billy194

2 Messages

Saturday, August 24th, 2024 11:26 PM

Closed

Replacement modem blinking yellow

So today, August 24, 2024, my Internet modem stopped working. I restarted it and followed steps in the app, no change. I took it to the Xfinity store and this replacement one is also blinking yellow. Any suggestions on how to get this to work? I have the XB8.

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9 months ago

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EG

Expert

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110.3K Messages

9 months ago

Are you also not able to get online ?

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Billy194

2 Messages

The internet was not working at all in the end, one of the other adults in the house figured out what was wrong, see there is a powered coaxial cable outlet / hub in his bedroom, it had gotten unplugged. Once he plugged it back in, he was able to activate the replacement modem and it was working again 

9 months ago

0

EG

Expert

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110.3K Messages

9 months ago

Glad you got it figured out !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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