Visitor
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1 Message
Replace old XB6 with new XB7-T PN CGM4331COM Inbound VPN not workng
Hello, I am replaced new router and my internal OpenVPN service isn't working anymore. Is there something with the new router that is blocking VPN connection inbound to my networking. Where should I look?
Please advise.
CCJay
Official Employee
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618 Messages
5 years ago
Hello, @donaldeytel. Thanks for reaching out. Your security is of our utmost concern here. Let's work together to take a further look into this. I'm confident we can make this right. Can you do me the huge favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed.
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BruceW
Gold Problem Solver
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27.4K Messages
5 years ago
To send the requested information in a private message to Xfinity Support from any Forum page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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