U

Visitor

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2 Messages

Tuesday, March 21st, 2023 7:45 PM

Closed

Repeated temporary outages on home network

I have an issue where my home network, including wifi and Ethernet connection, will disconnect from the internet for 5-30 minutes then reconnect. This may happen multiple times a day for a period of time, then not again for a few days or weeks which makes it difficult for both myself and Xfinity to troubleshoot.

I suspected it could be the wind physically blowing on the coax splitter which is is outside. Xfinity actually sent a tech and they tightened those connections but it is now happening again a few days later. Sometimes normal modem restart works temporarily, other times it does not.

I'm not losing power, I don't know what is causing the system to go down and restart multiple times a day on random days.

Expert

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110.3K Messages

2 years ago

Visitor

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2 Messages

@EG​ Thank you I have used this during the outages. These have helped in the moment to get back online but the issue of intermittent outages persists.

All of my equipment works so I believe there must be something external to my devices that has a physical or otherwise weak connection.

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