Visitor
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2 Messages
Repeated temporary outages on home network
I have an issue where my home network, including wifi and Ethernet connection, will disconnect from the internet for 5-30 minutes then reconnect. This may happen multiple times a day for a period of time, then not again for a few days or weeks which makes it difficult for both myself and Xfinity to troubleshoot.
I suspected it could be the wind physically blowing on the coax splitter which is is outside. Xfinity actually sent a tech and they tightened those connections but it is now happening again a few days later. Sometimes normal modem restart works temporarily, other times it does not.
I'm not losing power, I don't know what is causing the system to go down and restart multiple times a day on random days.
EG
Expert
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110.3K Messages
2 years ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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