Visitor
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2 Messages
repeated outages
Santa Rosa, California: Several times a day we lose internet coverage. The wi-fi is working, but my signal isn't visible on any devices. The Xfinity chatbot spends 30 minutes or more doing the same thing over and over: is it this? (no) is it that? (no). Then, it comes back, maybe for 10 minutes, maybe for 10 hours.
XfinityRichard
Official Employee
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2.8K Messages
2 days ago
Hi there, @user_brwao1 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. As a person who depends on the internet, I understand your concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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