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user_l619le
1st Topic

2 Messages

Friday, January 12th, 2024 4:47 PM

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Repeated Outages in my area.

We have gotten repeated internet outages across our area. Is there any way to figure out what the actual reason is and if this will stop at any point in the near future? I cannot have my internet service repeatedly stop when my wife and I are working from home. We will be forced to find a different service if it doesn’t stop. 

Question

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Updated 

1 year ago

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EG

Expert

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110.1K Messages

1 year ago

First. When these outages occur are they being officially indicated here with any info about them ?;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use the Xfinity App: https://www.xfinity.com/apps 

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user_l619le

2 Messages

@EG​ Yes, these outages are officially shown on the status map and in receive text alerts about them from Xfinity. However, these alerts never have any information about why these are occurring so frequently now, and what is being done to correct it.

1 year ago

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XfinityThomasD

Official Employee

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1.2K Messages

@user_l619le Thank you for posting on our Community Forums. I know how frustrating interruptions can be and appreciate you reaching out. Let's see if our techs have provided any additional information on what is going on in the area. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

EG

Expert

 • 

110.1K Messages

1 year ago

OK, I'm going to escalate this issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards for further investigation. You should get a reply here in your topic. Good luck !

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