Wed, Sep 30, 2020 10:00 AM
Causes service interruptions and angry family. Modem ARRIS SURFboard SB6141. Please help!
5 d ago
10 m ago
Time Priority Code Message
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
The upstream power is too high / out of spec on one of the channels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to testIf there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
No excess splitters. In fact, no splitters in the house at all as we only use wifi. The connection is tight and the wire is clean and the modem continues to error.
Got a tech visit scheduled finally.
Any update on this? My internet has recently started dropping randomly throughout the day. I removed the splitter, and it did seem to help a bit. It doesn't seem to be happening as often however, it still happens several times a day.