New Poster
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6 Messages
Repeated loss of Internet.
Since early February, my net goes out multiple time a day for periods of 5 minutes or so. I have had a tech out who replaced all the wiring as well as the modem. I myself bought a new ethernet cable and power strip. None of that helped, so they sent another, who upgraded the ticket and had a worker do things on the pole outside. This has not helped either. He reported some sort of interference being detected and said he would follow up, but I have heard nothing back. I have had no reduction in my bill to make up for this, and the problem persists for both my hardwired ethernet as well as my wifi. My duplex neighbor has the same issue on her line.
bowerpower
New Poster
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6 Messages
2 months ago
I have had this same issue since early February. I have had 2 techs out. They changed my wiring, my modem, and worked on the box outside the home. Nothing has helped, and I've been offered no reduction in billing to make up for it either. My neighbor in the duplex is affected the same way. My ethernet connected PC suffers the same as all my wifi devices.
(edited)
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XfinityKassie
Official Employee
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1.7K Messages
2 months ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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109.7K Messages
2 months ago
@bowerpower @XfinityKassie
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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