Repeated Internet Outages – Request for Account Review and Escalation

I am requesting a formal review of the repeated Internet service interruptions affecting my account. I work from home and reliable Internet service is essential for my employment.

Over approximately the last month, I have experienced multiple interruptions, several lasting approximately 3–4 hours or longer. I have documentation from August 17 in which Xfinity specifically acknowledged that I had experienced “multiple interruptions recently.” During that same incident, Xfinity confirmed that my services were unavailable due to an issue with the Xfinity network. My service was not restored until approximately 6:25 PM.

I experienced another loss of Internet service on August 26, during which Xfinity detected that my modem was offline. I have now also received notice of planned maintenance beginning September 11 at 1:00 AM, during which Xfinity advises that all of my services may be interrupted.

I am requesting that Xfinity review the complete service-interruption history associated with my account/address from August 1, 2026 through the present. I would like credits for all qualifying outages, an additional account credit due to the repeated reliability problems, and a technical escalation to determine why my service has experienced so many interruptions in such a short period.

Please also provide me with the dates and durations of the outages/service interruptions reflected in Xfinity's records for my account. I would like this documented on my account and would appreciate a written response regarding what Xfinity is doing to address the recurring problem.