Repeated Internet Outages — Need Urgent Technician Visit.

I'm experiencing multiple internet outages every day, often lasting 10 minutes or longer. The connection comes back on its own, but this has been an ongoing problem.

I'm using my own Motorola MB8611 modem and Eero router. I've checked the modem diagnostics and found repeated connection-related events and uncorrectable errors.

I've tried contacting support by phone and through Xfinity Assistant but haven't been able to reach anyone who can help.

I need an on-site technician scheduled as soon as possible. I'm paying $135/month for 1,200 Mbps service that has become extremely unreliable.

I'd also like to request a credit for the repeated service interruptions and discuss better pricing options.

Can an Xfinity representative please help me get a technician scheduled?