1 Message
Repeated internet interruptions
Hi - We had an Xfinity outage in our area about two weeks ago. I hadn't noticed any problems before that but I got an alert from Xfinity about it. Service was interrupted for an hour or two before it was restored, no problem. Ever since then, my internet keeps repeatedly dropping signal for 5-10 seconds every 10-15 minutes. It's enough of a disruption that if I'm on a Zoom call for work it will freeze then drop the call, any online gaming will drop me from the game, and browsing on websites often will give an error and need to be reloaded. This is happening across every device in our house.
I have the gig speed internet and modem provided by Xfinity. I've tried resetting that a couple of times but it has no effect. I've also gone through the online troubleshooting tool but that never seems to recognize any issues. I'm obviously not an expert but it seems like something may have gotten messed up when they fixed the outage in our area. Any ideas on what else to try? Our TV service doesn't seem to be affected by this.
user_fqopy6
15 Messages
11 months ago
SAME THING happening here with my internet. SAME THING about it starting after an outage. When I tell the Xfinity support people this they just denigrate me, say there's no outage now, and they never come up with any explanation or fix for the constantly dropping internet. Have been on Xfinity internet for EIGHT YEARS and never had anything like this happen before.
I think the outage was related to something that's affecting Xfinity's internet service but they are refusing to either investigate it or admit it.
Wreaking havoc with my working life as I can't remain on Zooms, or on collab chats, etc.
I had to upgrade my Xfinity Mobile to unlimited to use it as a hotspot instead of the unreliable Xfinity internet, but the phone reception is too slow so I switched phone today to T Mobile.
I think this is happening to so many customers that Xfinity should pay attention and investigate/fix the issue.
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XfinityEva
Official Employee
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1.9K Messages
11 months ago
We appreciate you taking the time to reach out and also try to resolve this previously with troubleshooting steps. We understand there are times when a location may need further assistance after an interruption.
To send a direct message:
[Edit: included instructions for direct message]
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user_sdW231
4 Messages
11 months ago
Exact same thing is happening to us on every device except the tv; and to make it worse getting into contact with an actual human seems impossible with everything just directing to the chat bot which tells you its not their fault and ends the conversation there. This is ridiculous and we are about to just switch services at this point.
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user_baap7r
Contributor
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23 Messages
11 months ago
Another person here chiming in to say the exact same thing is happening to me, after an outage and everything. The outage was listed as "network damage" which I know is a broad catch all, but clearly they didn't actually FIX the network. Have fought my way through phone bots and chatbots and talked to unhelpful people on the phone who simply want to reset my modem (which does nothing) or blame the devices I own (which is ludicrous). Posted here and finally thought I was making progress, but the tech who came only wanted to replace the modem (despite this being a widespread problem in my community, which they knew) and then, after promising to escalate my issue to the network team, did not do that, but instead claimed that no one was here when they came for the appointment.
I don't know why xfinity is lying about their network issues, or hiding them, or whatever--but it's pretty clear they have a serious problem. In just the past two weeks on these forums there are at least a dozen posts about this very issue, countrywide. This is ridiculous. If I wasn't stuck with them, I wouldn't use them--and this is a prime example as to why.
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user_a56b4b
13 Messages
11 months ago
Same here. I don't think we had an outage but the internet started disconnecting randomly a little over a month ago. They sent out a tech to replace the cable from our house to the box and replace the modem. It seemed like there were fewer disconnects for a bit but it's worse now, disconnecting every few minutes (on multiple devices on wifi and ethernet) and it's sometimes out for a minute or more. I made another post but haven't heard from a Xfinity employee yet. I know you have to get invited to message them directly as I've been down this road before.
Thankfully I've now got a good connection through my phone hotspot. Who knew I'd be grateful for Verizon of all companies? Definitely a relief to have a solid connection to be able to just get stuff done that I need to do but this is untenable long term as the Xfinity network issue obviously affects all the devices in my house.
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