1 Message
Repeated internet interruptions
Hi - We had an Xfinity outage in our area about two weeks ago. I hadn't noticed any problems before that but I got an alert from Xfinity about it. Service was interrupted for an hour or two before it was restored, no problem. Ever since then, my internet keeps repeatedly dropping signal for 5-10 seconds every 10-15 minutes. It's enough of a disruption that if I'm on a Zoom call for work it will freeze then drop the call, any online gaming will drop me from the game, and browsing on websites often will give an error and need to be reloaded. This is happening across every device in our house.
I have the gig speed internet and modem provided by Xfinity. I've tried resetting that a couple of times but it has no effect. I've also gone through the online troubleshooting tool but that never seems to recognize any issues. I'm obviously not an expert but it seems like something may have gotten messed up when they fixed the outage in our area. Any ideas on what else to try? Our TV service doesn't seem to be affected by this.
user_fqopy6
12 Messages
3 days ago
SAME THING happening here with my internet. SAME THING about it starting after an outage. When I tell the Xfinity support people this they just denigrate me, say there's no outage now, and they never come up with any explanation or fix for the constantly dropping internet. Have been on Xfinity internet for EIGHT YEARS and never had anything like this happen before.
I think the outage was related to something that's affecting Xfinity's internet service but they are refusing to either investigate it or admit it.
Wreaking havoc with my working life as I can't remain on Zooms, or on collab chats, etc.
I had to upgrade my Xfinity Mobile to unlimited to use it as a hotspot instead of the unreliable Xfinity internet, but the phone reception is too slow so I switched phone today to T Mobile.
I think this is happening to so many customers that Xfinity should pay attention and investigate/fix the issue.
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XfinityEva
Official Employee
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1.2K Messages
1 day ago
We appreciate you taking the time to reach out and also try to resolve this previously with troubleshooting steps. We understand there are times when a location may need further assistance after an interruption.
To send a direct message:
[Edit: included instructions for direct message]
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user_sdW231
4 Messages
1 day ago
Exact same thing is happening to us on every device except the tv; and to make it worse getting into contact with an actual human seems impossible with everything just directing to the chat bot which tells you its not their fault and ends the conversation there. This is ridiculous and we are about to just switch services at this point.
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