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user_j2f3eu
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09/03/2026 7:46 PM

Repeated extended internet outages affecting work from home

As a Diamond Xfinity Rewards customer, we’ve been with Xfinity for a long time and would prefer to remain customers. However, I work from home and need reliable internet service to do my job. With nearly a full day without service last week, another four-hour outage Tuesday, and another extended outage today, I’m reaching the point where I may need to consider another internet provider if these reliability issues continue.

I’m not looking for another automated outage update. I’d really like to understand what is causing these repeated outages, whether they’re related, and what is being done to prevent them from continuing.

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8 hours ago

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XfinityMarcus

Official Employee

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2.3K Messages

8 hours ago

user_j2f3eu thank you for using the Xfinity Community Forums page to reach out regarding your service disruption concerns. To know any deeper information on the concerns, we will need to dig a bit deeper into your account.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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