Visitor
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1 Message
Removing Offline devices from the browser interface
Using the Xfinity app on my phone I was able to forget a device but the device is still showing as a disconnected device in the Browser interface. I wanted to add the device back in with my own host name but I get the error of duplicate MAC addresses. There are also many offline devices that were part of the system before I installed the xFi modem that won't be added back in. I would like to remove all offline devices, but I have not found a way to do this yet.
XfinityJoe
Official Employee
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802 Messages
1 year ago
Greetings @user_570423 Our team would be happy to look into this with you. Here is an article that details how to manage and remove devices
https://www.xfinity.com/support/articles/manage-wifi-devices-my-account
If you have followed the processes outlined in the article, and still need assistance, please send us a DM with your full name and address to Xfinity Support.
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