Visitor

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1 Message

Thursday, March 5th, 2026 10:57 PM

Remove Hotspot

Hi,

The past 2 days internet has been freezing. And cutting out for long periods. I have reset it, unplugged it and I noticed that usually my infinity wifi has the lock next to it. But now it doesn't.  I'm nor sure it that has something to do with it. But I would like my taken back off. I don't want my internet shated. I hope this will fix it. I tried to do it myself but I can't find it 

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Official Employee

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2.9K Messages

1 day ago

 

user_0js92t Thank you for stopping in for help with your connection and hotspot concerns. The lock would mean you have a secure connection if connected to the Xfinity public hotspot and not your home wifi that may be the case. You can check out our Home hotspot support page to see how to get to the settings and make sure it is turned off. Keep in mind it can take a little time for the update to process. 

 

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